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customer relationship management

B.Varalakshmi,B. ARUNMOZHI M.E.,

Published in International Journal of Advanced Research in Computer Science Engineering and Information Technology

ISSN: 2321-3337          Impact Factor:1.521         Volume:6         Issue:3         Year: 17 April,2021         Pages:1599-1607

International Journal of Advanced Research in Computer Science Engineering and Information Technology

Abstract

Call center management is an increasingly important skill as the use of call centers becomes a popular method of centralizing information services, streamlining order taking and providing valuable customer support. The skills required to successfully set-up and manage a call center encompass everything from staff recruitment and personnel management, to technical understanding of the options available, and the all-important customer relationship management. From small customer service departments to large call centers, the importance of developing successful call center management is vital for building a valued relationship with customers to support long-term business growth.This system (Call Center Management) is useful to the organization, it maintains the information about the employees and it also contains the necessary information of the customer and their phone Numbers, their services also. It also maintains the employee roaster details.

Kewords

CUSTOMER RELATIONSHIP MANAGEMENT

Reference

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